Refund policy

Return & Refund Policy

Effective Date: July 27, 2026

Welcome to YSKPrimeBasket. Customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

1. Return Eligibility

You may request a return within 7 days of receiving your order if:

  • The product is damaged or defective.

  • You received the wrong item.

  • The product is unused, unwashed, and in its original packaging with all tags and accessories intact.

Returns will not be accepted if:

  • The item has been used, washed, altered, or damaged after delivery.

  • The return request is made after 7 days of delivery.

  • The product is marked as non-returnable or final sale.

2. Refund Process

Once we receive and inspect the returned product, we will notify you about the status of your refund.

If approved:

  • The refund will be processed to your original payment method.

  • Refunds are typically completed within 5–7 business days, depending on your bank or payment provider.

Shipping charges (if applicable) are non-refundable unless the return is due to our error.

3. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please include:

  • Your order number

  • Photos of the product

  • Photos of the package (if damaged)

We will arrange a replacement or full refund after verification.

4. Exchange Policy

Products may be exchanged only if they are defective, damaged, or the wrong item was delivered.

5. Cancellation Policy

Orders may be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled. You may request a return after delivery if the product qualifies under this policy.

6. Return Shipping

If the return is due to our mistake (wrong, defective, or damaged product), we will bear the return shipping cost.

For all other eligible returns, customers may be responsible for return shipping charges.

7. Non-Returnable Items

The following items cannot be returned:

  • Gift cards

  • Perishable goods

  • Personal care and hygiene products (if opened)

  • Customised or personalised products

  • Products marked as non-returnable

8. Contact Us

For any questions regarding returns or refunds, please contact us:

Store Name: YSKPrimeBasket

Email: support@yskprimebasket.com

Please include your order number in all communications to help us assist you quickly.

Thank you for shopping with YSKPrimeBasket.